Help Center / FAQ


To create a Spa Adviser account as a guest

1. Click on the icon on the top right of the home page, and then choose the Guest > Register option. From there, you will be guided through the registration process.
2. Once you fill out your basic information, an activation link will be sent to you by email.
3. Once you click on the link, voila! You are now a part of the Spa Adviser community.

To create a Spa Adviser account as a host

1. Click on the icon on the top right of the home page, and then choose the Wellness Center Host > Register option.
2. To register as a host, you will need to provide photos and descriptions of your facility and treatments, descriptions of your wellness practitioners and bank account details to facilitate payment transfers.
3. You will also be asked for a copy of your license(s) to be uploaded to Spa Adviser to approve before your registration is completed.
4. Once this information is completed, a link will be sent to your email. Click the link and your registration is complete!
5. Once you are a Spa Adviser host, you can continue to manage your facility’s profile from your control panel, changing advertising copy and photos, adding new treatments and offering promotions.

Spa Adviser can limit, suspend or delist your host account based on the terms listed in its Terms and Conditions. If this occurs, Spa Adviser will send you an email which will outline the next steps to be taken in order to re-activate your account and/or refund any pending bookings from clients.

Please read Spa Adviser’s terms and conditions carefully before completing registration.

Spa Adviser can limit, suspend or deactivate your guest account based on the terms listed in its Terms and Conditions. Spa Adviser will send you an email which will outline the next steps to be taken in order to re-activate your account. In the case that we are unable to re-activate your account, any completed bookings will be refunded in full.

Payment & Communication

Guests pay for their treatment through our website before the reservation is confirmed. The booking is not confirmed until the spa approves the appointment. Spa Adviser releases the money to the host wellness facility 15 days after the treatment is completed.

All transactions will take place in USD. If you pay in a different currency, the exchange rate will be set by your bank when the purchase takes place.

Our customer service team works 24/7 to guarantee smooth and efficient service. If you face a delay of any kind, please contact our team at and one of our service team will be in touch within 24 hours.

Spa Adviser serves as a platform to safely and seamlessly connect spa users and wellness centers around the world. Our payment platform is an essential part of our services. Paying through Spa Adviser’s payment system helps ensure that both the guest and the spa are protected by Spa Adviser’s Terms and Conditions.

Guests are only required to pay the price that is listed for the treatment on the Spa Adviser site. Thus, each wellness center host on Spa Adviser must take responsibility for paying any necessary local taxes for the transactions that take place on the site. This can be done by including taxes into the total price of any treatment listed.

Reservations, Rewards & Refunds

Changes in plans happen all the time, so as a guest you’re welcome to change your reservation free of charge, provided the change is made 24 hours before the treatment was to take place. If a change in the booking happens after 24 hours before the treatment, a charge of five US dollars will be charged to the guest. A change taking place less than 12 hours before the booking will be charged 50% of the service fee. Cancellations or changes taking place less than 12 hours before the treatment will unfortunately not be eligible for reimbursement.

In the case that the cancellation is taking place because of a legitimate emergency, please contact Spa Adviser’s support team who will assist you in making the cancellation on your behalf.

As per Spa Adviser's Terms and Conditions, we do not allow wellness center hosts to cancel or change a guest's reservation. However, in case a booking has to be changed due to an emergency, please contact and our customer service team will assist you to communicate with the affected guest(s).

Please allow 30 days for refunded payments to arrive in your account.

Spa Adviser has thousands of global users who leave reviews after every treatment used through the website. This review system allows guests to know what to expect when booking a treatment. All guests are encouraged to leave comprehensive and honest reviews each time they use one of our hosts’ treatment. If you have a more serious complaint, don’t hesitate to contact our 24/7 customer service center at

After you complete a treatment you booked through Spa Adviser, you can review the treatment by visiting the wellness center’s profile, rating and describing your experience. Reviews will be visible under the wellness center’s profile.

As a host, you may reply to a review up to 14 days after the review is posted. Your reply will show up directly under the review.

Spa Adviser encourages the use of reviews to provide feedback to wellness facilities and help guests make informed choices. Spa Adviser does not edit reviews; however we reserve the right to remove reviews that violate our review policy.

Our content policy does not allow:

  • Reviews that use bad language, threats or defamation
  • Reviews that reveal incriminating personal information
  • Reviews that do not accurately represent the guest’s experience
  • Reviews that promote illegal or contraband activity

Users cannot remove a review, although you can respond to it. If a user feels that a review violates Spa Adviser’s review guidelines, please report the review by emailing us at

Guests can accumulate reward points with every transaction they make on Spa Adviser. Reward points can be redeemed against future payments made on Spa Adviser or sent as a gift to other Spa Adviser guests.